1. Our Promise
We want you to be happy with your order. If an item arrives damaged, faulty, or is not what you ordered, you may return it for a replacement or a full refund. If anything about your order isn't right, please contact us first — we would rather put it right than leave you unhappy.
2. Return Window
Contact us within 7 days of delivery to start a return.
3. How to Start a Return
Message us on WhatsApp at +91 86194 88392 with your order/payment ID and a clear photo of the item. We'll guide you through the next steps.
4. Return Shipping
If the item is damaged, faulty or incorrect, we cover the cost of return delivery.
5. Refunds
Once the returned item reaches us and is checked, your refund is issued to the original payment method within 5–7 working days. Payment-gateway or bank processing times may add a little to when it appears in your account.
6. Replacements
If you prefer, we will send a replacement of the same item instead of a refund, subject to availability.
7. Cancellations
- Product orders: if you need to cancel, contact us as soon as possible. Orders that have not yet been dispatched can be cancelled for a full refund.
- Consultations: you may reschedule or cancel a booking in advance. Consultation fees, once the session has taken place, are non-refundable.
8. Not Covered
Items damaged after delivery through misuse, and consultation fees once the session has taken place, are not covered. Natural variation in colour, size or texture of Rudraksha and gemstones is normal and is not considered a defect.
9. Contact
For any return, refund or cancellation, reach us at info@shreekulam.com or on WhatsApp at +91 86194 88392.